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Email and fax are being eliminated for security reasons.

Cybersecurity threats continue to increase and become more sophisticated. To enhance our security measures and keep your personal information safe, we need to make a couple of changes to how you communicate with us.


Effective June 1, 2023, email and fax will be fully replaced by secure messaging and upload. This means email and fax will no longer be available.


Secure messaging is similar to email, except all messages and replies stay better protected within our system’s firewalls. All you have to do is (1) log in, (2) click the envelope icon, (3) choose your topic, and (4) type your message or question. You can even include attachments. Questions sent by secure messaging usually receive a response within one business day—just like email.


We understand secure messaging may feel somewhat awkward at first. Please know that we’re doing our best to protect your privacy and make things as easy as possible for you!

We don’t want to lose track of you! Make sure we have your current address.

Log in and click My Profile to check and update your mailing address and other important information.

We’ve implemented multifactor authentication for your protection.

Protecting your personal information is something we take very seriously. That’s why we’ve implemented multifactor authentication (MFA) for all online logins. After entering your username and password, just follow the directions and choose how you’d like to set up MFA for your account.


MFA better protects you by adding another layer of security. It makes it harder for thieves to log in as if they were you and steal your personal information. With MFA, bad actors would need to know your mobile number and/or email address in addition to your username and password to gain access to your account.

Have you separated from service or retired? Please tell us!

This is important! Please give us a call at 1-888-711-9182 if you’re no longer working for the employer who set up your HRA. Your employer may have reported your separation date, but it never hurts to double check. If your health reimbursement arrangement (HRA) was claims eligible while you were working, reporting your separation date will help protect your account from Medicare coordination. If your HRA provides only post-separation claims eligibility, reporting your separation date may help us set up your claims eligibility so you can start using your HRA.


Elect Limited HRA coverage if your HRA is at risk due to Medicare coordination.

Ask yourself these questions: Is my HRA claims eligible? Am I or someone covered under my HRA on Medicare? If you answered “yes” to both of these questions and you’re still working for the employer who set up your HRA, you should consider electing Limited HRA coverage. If you don’t, Medicare could take your HRA funds to cover prior claims paid by Medicare. Plus, it is likely Medicare won’t pay further claims until after you’ve used up all of your HRA benefits. To elect Limited HRA coverage, contact our Customer Care Center at 1-888-711-9182.


Reminder for post-separation (retiree-only) HRA plan participants. Read this if you’ve been rehired.

Does your HRA allow claims eligibility only after you have separated from service or retired? If so, please be reminded that if you leave employment and are later rehired by the employer who set up your HRA, you cannot be reimbursed for any medical care expenses or premiums incurred while you are re-employed. You may still file claims for all qualified medical expenses incurred prior to re-employment while your HRA was fully claims eligible. Your HRA may once again provide full coverage after your re-employment ends.


Register online to help protect your privacy.

It’s never been more important to protect your privacy. We use several proactive measures to maintain the highest levels of security. But, you can help by registering online and creating a username and password. This will help protect your account against unauthorized access. Just click the Participant Login button, and follow the instructions.


The annual Medicare Part D Notice is available.

This is a required annual notice about prescription drug coverage provided by the Indiana HRA Plan and Medicare Part D. Please read it carefully, and keep it on file for future reference. To review online, log in and click Resources, or contact our Customer Care Center to request a paper copy.


A Summary of Benefits and Coverage is available for HRA plans with in-service benefits.

FOR IN-SERVICE HRA PLANS ONLY:  We’re required to make a Summary of Benefits and Coverage (SBC) available annually. The purpose of the SBC is to help consumers compare group health plan (insurance) benefits. While your HRA is a group health plan, it is not insurance. You’ll notice that some of the information and defined terms in the SBC are not applicable to your HRA coverage. To review online, log in and click Resources, or contact our Customer Care Center to request paper a copy.

Important Notices
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